Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations, refunds and service-related payments are handled by Startivo.

Because many of our services involve professional work, document preparation, application processing and third-party or government filings, refund eligibility may depend on the stage at which a cancellation request is received.

If you request cancellation before substantial work has commenced, Startivo may review the request for a refund.

Any refund, where applicable, may be subject to deductions for payment processing charges, third-party charges, administrative work or other costs already incurred.

Once professional work has commenced, including consultation, document review, drafting, preparation, verification, application preparation or other service-related work, the service may become non-refundable or partially refundable depending on the circumstances.

The amount refundable, if any, will depend on the work already completed and expenses already incurred.

Once an application, registration request or filing has been submitted to a government department, registry, authority or third-party platform, the professional service fee and related charges may generally become non-refundable.

Government fees, statutory charges and third-party charges are also generally not refundable by Startivo where those amounts have already been paid to the relevant authority or provider.

Government fees and statutory charges are separate from Startivo's professional service fees.

Once such charges have been paid or deposited with the relevant authority, Startivo cannot guarantee recovery of those amounts.

Any refund issued by a government authority is subject to that authority's own rules and procedures.

Payment for professional services does not constitute a guarantee that a government department, registry, authority or third party will approve an application.

Rejection, objection, examination, deficiency, query or other action by an authority does not automatically make the completed professional service refundable.

Where additional services are required in response to an objection, examination or other proceeding, such services may be charged separately unless expressly included in the original service.

Processing timelines may depend on government authorities, regulatory bodies, technical systems, third-party providers and other circumstances outside Startivo's reasonable control.

A delay by an authority or third party does not automatically create a right to a refund where Startivo has completed the work included in the purchased service.

Clients are responsible for providing accurate documents, information and approvals within a reasonable time.

Delays resulting from incomplete documents, incorrect information, unavailable approvals or failure to respond to requests may affect service timelines and will not necessarily qualify for a refund.

If you believe that a payment was accidentally duplicated, please contact our support team with the relevant transaction details.

After verification, an eligible duplicate payment may be refunded subject to applicable payment processing or transaction charges.

Refund requests should be submitted through the support or contact channels provided on the Startivo website.

Please include your name, registered email address, order or application reference, payment details and the reason for requesting a refund.

We may request additional information to verify the transaction and assess the request.

Where a refund is approved, it will normally be processed through the original payment method or another appropriate method.

The time required for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

Depending on the service and its stage of completion, the following may be non-refundable once work or filing has commenced:

• Professional service and consultation fees
• Application preparation or drafting charges
• Government or statutory fees already paid
• Third-party platform or processing charges
• Completed verification or documentation work
• Services already delivered to the client

Startivo may consider exceptional circumstances on a case-by-case basis where appropriate.

Any such consideration will not create an automatic entitlement to a refund in future cases.

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment arrangements, business practices or applicable requirements. The latest version will be published on this page.

If you have a question about a payment, cancellation or refund, please contact our support team with your order or application details.