Please read this policy carefully to understand how your information is handled when using Startivo.
1. Information We Collect
When you use Startivo, we may collect information that you provide directly to us, information generated through your use of our services, and information required to provide our business, registration and compliance services.
Information you provide
- Name and contact details
- Email address and phone number
- Business and organisation details
- Documents submitted for applications or services
- Billing and transaction information
- Information provided through forms, enquiries or support requests
2. How We Use Your Information
We use the information we collect to provide, operate, maintain and improve Startivo and the services requested by our clients.
- Process registrations, applications and service requests
- Communicate with you about your account or applications
- Provide customer and technical support
- Process payments and issue invoices
- Send important service-related notifications
- Improve our website, products and client experience
- Prevent fraud, misuse and unauthorised activity
- Meet applicable legal and regulatory obligations
3. Documents & Sensitive Information
Certain Startivo services may require documents or information necessary to complete an application or compliance process.
We use such information only for legitimate business, legal, registration, compliance, verification or service-related purposes for which it was provided, subject to applicable law.
Clients should submit only documents and information that are necessary for the requested service and should not share passwords, OTPs, PINs or other authentication credentials through ordinary support channels.
5. Data Security
We take reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should therefore use appropriate care when submitting information online.
6. Data Retention
We retain information for as long as reasonably necessary to provide the requested services, maintain business and transaction records, resolve disputes, comply with legal or regulatory obligations and enforce applicable agreements.
When information is no longer required for a legitimate purpose, it may be deleted, anonymised or securely disposed of, subject to applicable retention requirements.
8. Third-Party Services
Our website or services may use third-party platforms and service providers for functions such as payment processing, analytics, hosting, communications or other infrastructure.
Those providers may process information according to their own privacy policies and applicable contractual or legal requirements.
9. Your Choices & Rights
Depending on applicable law, you may have rights regarding the personal information we hold about you, including requesting access, correction or deletion of certain information.
You may also contact us regarding questions about how your information is handled or to update information that you have provided.
10. Children's Privacy
Our services are intended for businesses, entrepreneurs and other users who are legally capable of using the relevant services. We do not knowingly collect personal information from children for purposes unrelated to our services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The updated version will be made available on this page with the revised effective date where appropriate.
12. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your information, please contact Startivo through the contact details provided on our website.
This Privacy Policy is provided for information about Startivo's general privacy practices. It should be reviewed and adapted to the actual business structure, services, data practices and applicable laws before being treated as a final legal policy.